State Farm® Insurance Agent James Matassa
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jamie Danos
May 10, 2024
5
out of
5
rating by Jamie Danos
"Great agents who cares about their customers."
We responded:
"Jamie, we're thrilled to hear that you had a great experience with our caring agents! Providing excellent service to our customers is our top priority, and we're grateful for your positive feedback. If you ever need assistance in the future, feel free to reach out. Thank you for choosing James Matassa - State Farm Insurance Agent, Lockport, LA."
Kelly
May 4, 2024
1
out of
5
rating by Kelly
"Always broken never gives a vaccum token"
We responded:
"Hi Kelly, thank you for your review! It seems there may have been a mix-up with the business. If you have any questions about our services, feel free to reach out."
Celsa Padilla
April 10, 2024
5
out of
5
rating by Celsa Padilla
"We have been with State Farm for years… they never disappoint us. Handled our claim so easily!"
We responded:
"Celsa, it makes us happy to know that we were able to help you with your insurance needs. Contact us anytime if you ever need anything. - James Matassa - State Farm Insurance Agent, Lockport, LA"
Brett Chauvin
April 8, 2024
5
out of
5
rating by Brett Chauvin
"Great service"
We responded:
"Thank you for your feedback, Brett! I'm proud to hear you had a positive experience with our service. If you have any questions or need further assistance, feel free to reach out to us. - James Matassa - State Farm Insurance Agent, Lockport, LA"
Blair Mitchell
April 3, 2024
5
out of
5
rating by Blair Mitchell
"Upon reporting my vehicle burglary, it was an immediate expression of concern. A claim was issued and handled professionally."
We responded:
"Blair, your review means a lot to us, and we sincerely thank you for taking the time to share your feedback! Providing you with exceptional customer service has been a privilege, and we're excited to continue meeting your insurance needs in the future! James Matassa - State Farm Insurance Agent, Lockport, LA"
Catherine Weimer
February 28, 2024
5
out of
5
rating by Catherine Weimer
"Tammy Nieves did a wonderful job in handling our auto claim and guiding us through the process. Our questions were answered in a timely manner. Phone calls were either answered quickly or promptly returned. She went over and beyond to make sure we were taken care of, and made a difficult situation pleasant."
We responded:
"Thank you, Catherine, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Tammy, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Blake Ledet
January 23, 2024
5
out of
5
rating by Blake Ledet
"Tammy was very helpful from start to finish and made my total loss claim and vehicle rental easy and stress free. 10/10"
Amber Griffin
January 17, 2024
5
out of
5
rating by Amber Griffin
"Tammy was very helpful with getting my windshield fix. State farm is the best insurance company in my opinion"
We responded:
"We love seeing reviews like this, Amber! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Raquel Cortina
January 11, 2024
5
out of
5
rating by Raquel Cortina
"A great office with a very friendly and helpful staff. We have known Ms. Donna Blanchard since we moved to Thibodaux from New Orleans after Katrina destroyed our home in 2005. Donna was so very helpful then and has continued to be. Thanks for always being there for us, Donna. Mr. Matassa is one lucky State Farm Agent because he has you!!!!"
We responded:
"Raquel, thank you for sharing your positive experience with our team! It's heartening to hear that you've found us supportive and helpful since your move after Hurricane Katrina. Your feedback is valued, and we appreciate having you as part of our State Farm family!"
Pam OKeefe
November 16, 2023
5
out of
5
rating by Pam OKeefe
"I absolutely love James Marassa agency!! They are the most helpful staff there is!"
We responded:
"Pam, we love seeing reviews like this! Thank you for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
Veronica Granier
November 2, 2023
5
out of
5
rating by Veronica Granier
"We have Been clients since 2006. James and his staff are very helpful, friendly and efficient. Highly recommend."
We responded:
"Veronica, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Celeste Duet
July 15, 2023
5
out of
5
rating by Celeste Duet
"Absolutely LOVE this office. Jamie was/is a complete dream to work with. Not only did she save us so much money, she makes it a super easy transition and her vibe is so relaxing and friendly. I definitely recommend you check them out for your insurance needs. She was even able to save my parents a ton on their auto insurance as well."
We responded:
"Hi, Celeste! Thank you for the shoutout for Jamie! She is a vital part of the team and we appreciate how much she cares about all our customers. Thank you for giving us the opportunity to help you with your insurance needs. And… thank you for being the BEST part of State Farm!"
Trent Becnel
June 27, 2023
5
out of
5
rating by Trent Becnel
"Mrs. Donna was very helpful with updating my new policy"
We responded:
"Thank you for the five-stars, Trent! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Jamie Louque
June 7, 2023
5
out of
5
rating by Jamie Louque
"Look no further . Hands down the best there is. Customer service doesn’t get any better . What an amazing team James has in Lockport. Ask for Jamie. They will make you feel like family."
We responded:
"Thank you for the positive review, Jamie! Our team greatly appreciates you!"
Taylor Baggarley
April 14, 2023
5
out of
5
rating by Taylor Baggarley
"Couldn't believe how helpful and caring staff was. Really feel like Tammy went above and beyond to make sure I was taken care of and getting my claim settled quickly."
We responded:
"We love seeing reviews like this, Taylor! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Bethani Moore
March 31, 2023
5
out of
5
rating by Bethani Moore
"The staff are very helpful and are always respectful of your situation. They never make you feel like your questions are bothersome and are ready to get the answers for you. They take time to listen as well as the time to explain. 10/10 recommend!"
We responded:
"Thank you for the wonderful review, Bethani! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
Tyler L.
March 30, 2023
5
out of
5
rating by Tyler L.
"I recently decided to take a big step in my life and purchase life insurance for my wife and I. Mrs. Nicole was nice and patient enough to help me with my process. She was kind and promptly answered any questions I had, giving me the sense that she was the right person to entrust this great feat! In a short amount of time Mrs. Nicole had everything taken care of for me."
We responded:
"Tyler, we’re so glad to hear how Nicole was able to help you with your insurance needs! She is an essential part of our team, and we appreciate you letting us know how well she was able to assist you. Thank you for choosing us as your insurance provider!"
Lester Rodrigue
March 15, 2023
5
out of
5
rating by Lester Rodrigue
"Gretchen worked hard to get us the best price on insurance we are very pleased with what she got us an gave us good info on life insurance"
We responded:
"Thank you, Lester, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Gretchen, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Trish Crnko
February 5, 2023
5
out of
5
rating by Trish Crnko
"Gretchen is the best! She got me a great rate by bundling my home and auto. She also takes the time to examine the policies and check for potential savings. Highly recommend her!"
We responded:
"Thank you for the wonderful review, Trish! Gretchen is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
Andrew Marcus
January 27, 2023
5
out of
5
rating by Andrew Marcus
"Michelle has been there anytime my wife or I have ever needed anything. We've been with state farm for almost 12 years and the customer service has always been great."
We responded:
"Thanks for the kind words, Andrew! We’re happy to hear Michelle was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Christian Danos
December 22, 2022
5
out of
5
rating by Christian Danos
"Excellent service from Gretchen, and saved money on my car insurance too. Thanks"
We responded:
"Christian, thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your insurance policy!"
Gail Danos
December 22, 2022
5
out of
5
rating by Gail Danos
"Michelle dufrene is our agent with State Farm in Lockport, Louisiana. We appreciate her knowledge and the patience she had with her clients and Carl and me. Can’t ask for better client agent relationship."
We responded:
"Gail, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Michelle cares a lot about our customers."
Martin Cortez
December 21, 2022
5
out of
5
rating by Martin Cortez
"I have been with State Farm for a number of years. Recently my wife was in a serious accident and thankfully, she came out allright, but her car was totaled. Shout out to Nicole & Kristie for sticking with me throughout the process. They made it easy without the stress. State Farm is at the very top of my list. Thanks also to all in the Jim Matassa Insurance Agency in Lockport, Louisiana. They are the best!"
We responded:
"Thank you for the review, Martn! We are happy to hear that our office was able to help you with your claim. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
Van Galjour
June 4, 2022
5
out of
5
rating by Van Galjour
"I’ve been with State Farm for over 50 years , I recently got into an accident, I’d like to personally recognize Michelle with James Mattasa agency, thank you for your quick response and your professionalism!"
We responded:
"Thank you for the review, Van! We are happy to hear that Michelle was able to help you with your claim. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
Brian Martin
May 19, 2022
5
out of
5
rating by Brian Martin
"Not only did they save me money by bundling my Auto and Home, but Gretchen was diligent with the underwriters to make sure it was completed within the time constraints. Gretchen was a rock star no doubt! I can't recommend this agency enough."
We responded:
"Hi, Brian! Thank you for the shoutout for Gretchen! She is a vital part of the team and we appreciate how much she cares about all our customers. Thank you for giving us the opportunity to help you with your insurance needs. And… thank you for being the BEST part of State Farm!"